- In short
- The Architect's operational support role is translating an observed symptom into its underlying architecture cause and teaching that reasoning path to the team, rather than personally resolving each incident. Teams typically report a symptom - a latency spike, degraded output, a failing tool - not a cause. Resolving one incident personally is firefighting; teaching the reusable symptom-to-cause reasoning is support that lasts, and support quality is measured by whether the team can resolve the next issue.
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