- In short
- Diagnosing business-value gaps means identifying when an outcome document reports only technical metrics and is missing the before-and-after business metric and its auditable control. Volume, latency, and error rate demonstrate that a system runs; none demonstrate what it was worth. A sponsor cannot justify expansion to a financial stakeholder with technical metrics alone, and an after-metric without a named auditable control is an unverifiable claim rather than evidence.
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