- In short
- Three variables govern whether an automated decision needs a human: reversibility (how easily a wrong decision can be undone), cost of a wrong decision (the damage if an incorrect output takes effect uncorrected), and confidence (the system's self-reported score, useful only if well calibrated). Reversibility and cost define the stakes of a decision, while confidence only estimates how likely a given output is to be wrong - it does not change the stakes.
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